Frozen by indecision? You need a plan

In these times of COVID-19 crisis, businesses face unusual and dire choices. You need a 90-day plan to cope with the stress

Frozen by indecision? You need a planI was stopped on a small goat trail near the peak of Mount Fitzwilliam, frozen by indecision. It was the summer of 1996 and I was following my buddy Terry Brock on a expedition in B.C.’s Mount Robson Provincial Park. I couldn’t go forward and I knew I couldn’t go backward. I was scared and…

Fear, panic and leadership in business

Identify the fear, consider its possible outcomes and their impact on your business, then develop a plan to tackle each outcome

Fear, panic and leadership in businessLike most people, I’ve been really scared a few times in my life. You know the feeling – the adrenaline rush that hits when you believe you’re about to lose something. It increases your heart rate, tightens your muscles, shortens your breath, and narrows your focus on the moment and your surroundings. If you think…

Don’t let self-isolation destroy your business

How to stay connected to your audience through your online platforms during the COVID-19 crisis

Don’t let self-isolation destroy your businessThe COVID-19 pandemic is wreaking havoc on business owners across Canada. From major retailers to small mom-and-pop operations, business owners everywhere are shutting down for anywhere from 14 to 30 days to indefinitely. This needs to be an opportunity for you to show your audience how much you care. Whatever industry you’re in, whatever the…

Recession-proof businesses that survive and thrive

Cuts in staff are often followed by a reduction in service, followed by a loss of more customers. It's a losing cycle

Recession-proof businesses that survive and thriveIn 1988, I approached successful land developer Louis Matte to see if he would be interested in investing in a medical supply business. He told me he wanted to start a religious book store, but we could combine them and he would invest if there was an opportunity to add a business that was recession…

The solution to management burnout

Are you a manager who feels trapped, underappreciated, struggling with no sense of ownership or purpose? You’re not alone but there are solutions

The solution to management burnoutHow often have you seen management who look like they would prefer to be anywhere else but at their desk? Lately I’ve been working with a couple of managers of different organizations who are exactly in this position. They lack energy, having worked to exhaustion for the company. They’re starting to be short with their…

Continuous improvement key factor to achieving business success

Every day in every way, continuous improvements can have significant impacts that will make us better people and better organizations

Continuous improvement key factor to achieving business successWhen I was a child, Mother (who either believed she was on the cutting edge of learning and psychology or just hoped we would grow up quickly) made my brothers and I repeat daily the phrase: “Every day in every way, I will get better and better and better.” Because we were often in trouble…

What you need to know about entrepreneurship

Owning a business is usually very hard work. We don’t have one boss – we have many

What you need to know about entrepreneurshipI should have paid more attention to the fact that my parents and their friends were rather tipsy from the wine they were drinking when they proposed an idea for a new product. However, being 21-years-old, having just finished my business program at college, full of energy and looking for a world of excitement in…

The power of a good question

A really good question is fuel for our reflection, awareness and insight. We like to solve our own problems and good questions invite us to do that

The power of a good questionQuestions are one of the most powerful tools we have in our arsenals as leaders, professionals, parents and humans. One of my favourite stories about the power of a question comes from an interview. My final interview for a job I really wanted was with the CEO of the company. After peppering me with questions,…

Manage your customers and your business will thrive

If an entrepreneur wants to manage their business and increase their profits, they need to focus on three types of customers

Manage your customers and your business will thriveA few years ago I was talking to a clergyman who was struggling with declining church attendance. We had a discussion about the reasons for that and I was telling him that there was not much difference between a church and a business. To overcome his skepticism of my argument, I put it to him…

Tears at work are inevitable, so learn how to deal with them

Understanding how you feel about tears and having a plan to deal with them will make crying less awkward and intimidating

Tears at work are inevitable, so learn how to deal with themI don’t know if I have an innate ability to make people cry but it seems in the last week, I faced lots of tears. I had clients crying, members of a company where I was working crying and members of the basketball team I coach bawling their eyes out. In 30 years of business…

Putting fun back into business brings big payoffs

Creating a fun culture in a business environment starts with the leader. When employees enjoy their work, they’ll be more productive and satisfied

Putting fun back into business brings big payoffsWe were down by 14 points at halftime and the team seemed defeated. Our star player was frustrated. Her shots weren’t going in and neither were her teammates’ shots. As a coach, I was unfazed. Having been irritated with the refereeing in the first couple of games, I had decided that my fuming wasn’t going…

If I ever get hit by a bus, did I ask for it?

Your brain has a funny way of making dreams come true. Be careful what you wish for

If I ever get hit by a bus, did I ask for it?I frequently ask my clients: What would happen if you got hit by a bus? I mean it hypothetically. I want to know if they have plans for their business, how they would take care of their family, what would be the result if they couldn’t work for a while? Often when I ask this,…

Why you need to be aggressively positive in business

Move forward with intent and work in a manner that enables you to succeed through your direct actions and those of your team

Why you need to be aggressively positive in businessI was 21 the summer of the accident. I was working on a farm and my boss and his family had gone to the lake. I was left with a list of chores that included clearing out a culvert on a dam that was being plugged by beavers. I thought this would be the perfect…

Five reasons businesses fail

And how to overcome these obstacles on the way to building a successful venture

Five reasons businesses failBusinesses come and go – we see them opening up, struggling for a few years and closing their doors. We might even hear that they offered something we were searching for – after they’ve closed. But why do they fail? According to the National Federation of Independent Business (NFIB) in the U.S., over the lifetime…

Frame your coming year by putting a label on it

Something positive happens when we remind ourselves of our goals and put our mental focus on achieving those goals

Frame your coming year by putting a label on itAnge sat across from me, her faced stressed with the worries of the day and her business. “If you could name last year, what would you name it?” I asked. Without hesitation, Ange blurted out: “The year of the s--t show.” She told me about the political interference in her work, the trouble she had…
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