How Phil saved her employer a full year’s salary

Hiring and on-boarding new employees is costly. Less staff turnover means your organization will reap considerable rewards

How Phil saved her employer a full year’s salaryLast week, I called my local credit union about my account. The phone was answered by Phil, who I knew as a long-term employee of the credit union. Over the years, I’ve gone into the branch on a regular basis. Phil would always be serving her customers in a caring manner, greeting people by name…

Passionate customer service could save your business

If you give lip service to treating people well and then treat your team poorly, don’t expect your clients to receive anything different

Passionate customer service could save your businessLike most people (at least 62 per cent, according to a 2019 study by Hello Products), I don’t like going to the dentist. However, this was my week for getting a cavity checked and I headed to the dentist’s office. You know the routine: you get questioned and prodded by the dental assistant as she…

Could 2020 still be your best year ever?

Some industries have seen a spike in sales because they seemed to be in the right place at the right time. Others need a new plan

Could 2020 still be your best year ever?At the beginning of each year, I challenge my clients and readers to name the upcoming year. I get a huge response with people naming their year and sharing what they would like to manifest and work on. This year, for example, was named variously the year of vision, clarity, wealth, systems, growth and change.…

Better outcomes require careful planning

If your staff don’t have clarity about what’s expected, they will imagine what you’re looking for. That may not turn out well

Better outcomes require careful planningA professional came from the big city to a small town to build a cabin so he could escape the hustle and bustle of life, and set down roots where he could revive his spirits. His plan was to build a tiny house from the ground up. He asked around for help building his dream…

The true lessons of working from home

What vast amounts of alone time can do, if you’re lucky, is make you think about others

The true lessons of working from homeApparently, the pandemic that’s gripping the world is also making many of us more productive. I know this because 14 marketing companies (I counted) have sent me emails over the past week telling me that while self-isolation might be lonely, it’s actually good for business. That, naturally, makes it good for me. In fact, it’s…

Take this time to focus on your business building blocks

Don't just wait for the COVID-19 crisis to end. Take a look at your planning, profitability, team, systems and business value while you have time

Take this time to focus on your business building blocksWhen I was about four years old and playing cars on the floor with my brother Rob, my other brother Paul started making a funny noise. Looking over, I noticed that Paul’s face was a funny bluish colour, his mouth was open and inside I saw he had a wooden building block with the letter…

10 shifts in business strategy that could have lasting impacts

Will new ways of organizational thinking and working take hold or be abandoned as soon as the Coronavirus lockdowns are lifted?

10 shifts in business strategy that could have lasting impactsThe COVID-19 pandemic crisis has been with us for just a few months and we are just weeks or days into different degrees of lockdown globally but we already beginning to develop insights on the emerging possible futures of business, work and the workplace once we move beyond the current situation. Many entities have already…

Take the COVID-19 business challenge

For reasons outside our control, we’ve all been inconvenienced and challenged. This doesn’t mean we’re defeated. Here are 19 ways to get April started

Take the COVID-19 business challengeThere are 19 business days in April. Let’s make the best of them during the COVID-19 crisis. Take the time in your social-distancing work spaces to come up with 19 things you and your team can do to make a difference for your business, your staff and your community. Here are some ideas: Day 1…

Recession-proof businesses that survive and thrive

Cuts in staff are often followed by a reduction in service, followed by a loss of more customers. It's a losing cycle

Recession-proof businesses that survive and thriveIn 1988, I approached successful land developer Louis Matte to see if he would be interested in investing in a medical supply business. He told me he wanted to start a religious book store, but we could combine them and he would invest if there was an opportunity to add a business that was recession…

Six proven strategies to boost productivity and profits

Increased productivity leads to a stronger competitive position, higher profits and better quality

Six proven strategies to boost productivity and profitsPaying attention to productivity leads to better profits in one-third of the Canadian small and medium-sized companies that measure their overall productivity index. Seems like a slam-dunk, doesn’t it? But a 2016 survey of more than 1,500 Canadian entrepreneurs by the Business Development Bank of Canada (BDC) showed that less than half of Canada’s small and…

The solution to management burnout

Are you a manager who feels trapped, underappreciated, struggling with no sense of ownership or purpose? You’re not alone but there are solutions

The solution to management burnoutHow often have you seen management who look like they would prefer to be anywhere else but at their desk? Lately I’ve been working with a couple of managers of different organizations who are exactly in this position. They lack energy, having worked to exhaustion for the company. They’re starting to be short with their…

Manage your customers and your business will thrive

If an entrepreneur wants to manage their business and increase their profits, they need to focus on three types of customers

Manage your customers and your business will thriveA few years ago I was talking to a clergyman who was struggling with declining church attendance. We had a discussion about the reasons for that and I was telling him that there was not much difference between a church and a business. To overcome his skepticism of my argument, I put it to him…

Putting fun back into business brings big payoffs

Creating a fun culture in a business environment starts with the leader. When employees enjoy their work, they’ll be more productive and satisfied

Putting fun back into business brings big payoffsWe were down by 14 points at halftime and the team seemed defeated. Our star player was frustrated. Her shots weren’t going in and neither were her teammates’ shots. As a coach, I was unfazed. Having been irritated with the refereeing in the first couple of games, I had decided that my fuming wasn’t going…
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