Venus, Mars and workplace communication

We know that men have a different workplace communication style than women, but does "different" mean better?

Venus, Mars and workplace communicationWe know that men have a different workplace communication style than women – but does "different" mean better? Well, yes. And no. There are obvious strengths and weaknesses in the communication styles of both genders. Based on research project in which I collected responses from 387 employees and managers in the United States, Canada and…

Body language tips for leaders from teachers

The best educators could teach business leaders a thing or two about body language

Body language tips for leaders from teachersThe best educators could teach business leaders a thing or two about body language. Pygmalion in the Classroom, one of the most controversial publications in the history of educational research, showed how a teacher’s expectations can motivate student achievement. This classic study gave prospective teachers a list of students who had been identified as “high…

10 helpful hints to writing a winning resume

A compelling resume should be a concise, well-written statement of your abilities

10 helpful hints to writing a winning resumeWriting your first resume isn't fun. Whether it's after you graduate high school, or a community or four-year college, it's a tedious, time-consuming chore requiring thought and concentration. It comes down to hard work. Considering that the average recruiter spends only seconds skimming resumes, grabbing a human resource or hiring manager's attention long enough to trigger…

Do you look like a liar when you’re telling the truth?

If you don’t look like you’re telling the truth, it won’t matter that you actually are

I once spoke to MBA students at the Stanford Graduate School of Business as part of a wonderful program called the Mastery in Communication Initiative. In its expert speakers’ series, Stanford invites “pioneers in the field of communication” to share their insights with business students. In my presentation, on “How to Spot Liars at Work…

Who is reading your resume?

Understanding who, or what, reads your resume will increase your chances of getting hired

Who is reading your resume?Once upon a time, in a world seemingly far, far away, a job seeker would sit down with the classified section of the Sunday newspaper and a red pencil (it always was a red pencil, wasn't it?) and circle jobs that were perfect for them. They would attach a well thought-out cover letter to their…

Why we play the Blame Game

In the long run, accepting responsibility then following up with a solution is more productive than if you try to shift the blame

Why we play the Blame GameWhen mistakes happen, it is easy to point out loudly and in great detail just whose mistake it is and how it is not at all our fault. Blaming someone or something else is a short term fix to keep the attention off of people who don’t want to appear foolish, or who don’t believe…

Almost all Canadian workers experience some burnout: survey

Almost all Canadian workers experience some burnout: surveyFeeling burned out? Apparently you’re not alone. A recent survey from staffing firm Accountemps found that nearly all senior managers in Canada (96 per cent) believe their team members are experiencing some degree of burnout. In a separate survey, 95 per cent of Canadian workers said they are at least somewhat burned out. According to…

Using body language to close the sale

The most successful people realize that there are always two conversations going on; so stay equally alert to what isn't being said

Using body language to close the saleYou may have "sales" in your job title. But if you are a leader announcing an organizational change, an entrepreneur pitching to a venture capitalist, or an employee on a job interview – you too are in sales. And in any situation where you are selling a product, a service, or an idea, engagement and…

Overcoming the fear of public speaking

Tips to improve your public speaking

Overcoming the fear of public speakingHave you ever met someone who appears comfortable in front of a crowd of people delivering a speech, making a presentation, cracking jokes or performance acting? Wouldn’t you like to be like them? Now imagine how you would react if you were told that part of your job would include giving presentations and talks? It…

Few feel financially ready for a career change

Women are less likely to feel financially ready for career change by 54 per cent, compared to 44 per cent for men

Few feel financially ready for a career changeA new poll released Monday by investment firm Edward Jones found that 54 per cent have considered a career change in the past 12 months, but 46 per cent of respondents cited a lack of financial preparedness as a barrier towards taking that first step towards a new career. "Career changes can mean taking a significant…

Perfecting your elevator pitch to land a job

A few small extra steps can be the difference between unemployment and actually getting hired

Perfecting your elevator pitch to land a jobUnder every rock, there’s another snake that claims that a candidate must have an “Elevator Speech.” Unfortunately, the vast majority of elevator speeches are long enough to last the time it takes to ride the elevator to the top of Toronto's CN Tower. Eyes roll back in respective heads and sleep beckons. Following are the…

The most important body language signal for success

When we improve our posture we display more energy, resilience, and confidence. In essence, we look and feel successful!

The most important body language signal for successI see it all the time. When people find out that I’ve been hired to speak about body language, everyone does the same thing: they change their posture. They hold their head higher, pull their shoulders back and tighten their abdominal muscles. In doing so, people are transformed, instantly looking more powerful, confident, and energized.…

No one wants to admit to failing, but sometimes we do

There’s a huge difference between “I failed at that particular task,” and “I am a failure"

No one wants to admit to failing, but sometimes we doA colleague of mine is a private teacher and she teaches students from ages 11 through adult. Over the years, she's noticed an interesting trend – young people, for the most part, are resilient when they make mistakes. They typically don't brood about it, they don't get too bent out of shape, and they tend…

The importance of eye contact in relationships

In the Western world, too little eye contact is interpreted as being impolite, insincere, or even dishonest

The importance of eye contact in relationshipsYou're at a business networking event and the colleague you've been having an intense conversation with begins to shift her gaze from your face to look around the room. Ever wonder why that makes you feel as if she has stopped listening? You know it's not logical. A person doesn't have to look at you…
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