Conflict management tips for your group or club

Conflict management tips for your group or clubFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Beginning today, Faith will use her knowledge of conflict management to guide you through the oft-times stressful experiences you may encounter in your personal or professional life. Her Conflict Coach…

Three questions to ask when you’ve been disrespected

Is it disrespect, miscommunication or misaligned values that are harming your business relationships?

Three questions to ask when you’ve been disrespected“My client doesn’t respect me!” my colleague vented through the phone. It’s a feeling every entrepreneur has felt at one point or another in their career. It’s one I certainly empathize with. As I listened, it became clear that the client wasn’t being disrespectful. The two parties simply had disconnection in their communication styles, coupled…

Collaborate with your fears instead of fighting them

If fear is putting you in an inner conflict, try collaboration instead of fighting and imagine a more triumphant outcome

That which we resist persists – but you can change all that! A young gymnast has been working with me on elevating her performance. Despite being exceptionally talented and scoring well on the bars and mat, she recently developed a completely debilitating fear of the balance beam. When pressed about the problem, she described a fear of falling;…

Hate your boss? Four job-saving tips to mend a bad relationship

No matter how desperate and unhappy you are, you'd be making a big mistake if you followed Johnny Paycheck's lead

Hate your boss? Four job-saving tips to mend a bad relationshipIt's hard to find someone who hasn't had a problem with a boss at some point in his or her career. The higher you go on the corporate power ladder and the more you earn, the more complicated the boss-employee relationship becomes. But no matter how desperate and unhappy you are, you'd be making a…

Take the time to walk a mile in my shoes

Our reactions to perceptions that aren’t aligned with our own firmly-held beliefs often lead to misunderstandings and conflict

Take the time to walk a mile in my shoesWe learn early that not everyone shares our point of view. To understand a situation, we need to consider varying perspectives. There’s no inarguable truth for all situations. We build understanding from inviting multiple perspectives. Consider your emotional reaction to the idea of honesty in politics, or where to spend critical health care or education…

How to avoid conflicts on a volunteer committee

Conflicts are less likely when everyone is focused on the goal, clear about how they can contribute and appreciated for their efforts

How to avoid conflicts on a volunteer committee“I'm so tired of being ordered around or dictated to – I’m done with this!” “I can't believe they didn’t even discuss this with me. If they want to make all the decisions, then they can do it themselves.” If you've ever been on a planning committee, condo board, conference committee or not-for-profit board, you've…

Managing boundaries without emotion or nasty payback

We’re often reluctant to establish a line when dealing with others because we don’t want to be seen as difficult. So instead we stew in our anger and resentment

Managing boundaries without emotion or nasty paybackHave you ever lived near or worked with someone who seemed to have a problem respecting personal space? About 15 years ago, a neighbour decided he wanted to build a garage. There was a tree on his property line that he didn’t want to take down, so he figured he would just appropriate needed space…

What has all this togetherness done to your relationship?

Besides creating an economic crisis, COVID-19 is bringing conflict into some homes. Rate (and improve) your relationship

What has all this togetherness done to your relationship?Not all of us are living happily ever after. Are you surprised? I didn’t think so! If absence makes the heart grow fonder, the opposite might also be true about too much time spent together in close quarters. A former colleague recently told me that call volumes for domestic disputes are on the rise. This…

Taming the irrational beast called anger

When strong negative emotions kidnap the thinking brain, we become scarcely more coherent than a wild animal

Taming the irrational beast called angerYou may have seen a video recently of a man punching a fellow pedestrian who he felt took his photo without authorization. Once the video was released, the man came forward and apologized for what he called his uncharacteristic behaviour. Whether it’s a result of stress, the state of the world or a variety of…

Horribly haywire: why communication falters

None of us are at our best when our boundaries are being pushed

Horribly haywire: why communication faltersWe've all heard the nursery rhyme “Sticks and stones may break my bones but words will never hurt me.” But we know better. In fact, we know all too well that words can hurt and so does the interpretation of our nonverbal behaviours (like not paying attention, interrupting or day dreaming when someone is speaking).…

How to move on from hurt feelings and bad situations

You have every right to choose a new path, but make sure you're not overreacting based on your own insecurity or a misinterpretation of the situation

How to move on from hurt feelings and bad situationsThere are infinite ways our feelings get hurt – and a few clear ways to deal with such circumstances. Perhaps someone expressed a thought unkindly. You found yourself reacting to a perceived slight. Maybe you spent a good deal of time working on a project only to have your name missed when the recognition was…

Resolving your inner conflict and getting off the couch

All lasting change has to happen in the subconscious mind if you're going to get meaningful results

Resolving your inner conflict and getting off the couchChoosing new paths in life, and finding the confidence to stay on those paths, is all a matter of programming. We all promise ourselves we'll take action in areas of life, yet fail to find the inner resolve to follow through. The inner conflict can carry on for years, undermining our resourcefulness and confidence in getting new behaviours…

How to communicate when the heat is on

Getting your message across effectively can be difficult while giving a presentation, or during a job interview or when dealing with an upset person

How to communicate when the heat is onCommunication can be a real challenge. When you're feeling pushed, it's that much harder. Whether you’re giving a presentation, attending a job interview, dealing with an upset person, or simply conversing at work or in your personal life, ensuring you get your message across – and, equally important, hearing what the other person is saying…

Six steps for navigating conflict effectively

Creative solutions to complex and challenging problems come from a willingness to constructively navigate civilized disagreements

Six steps for navigating conflict effectivelyConflict is natural and often unavoidable. But when emotion takes centre stage, it can lead to hostility. We've all encountered unproductive, frustrating or infuriating situations. We know how they make us feel. What's often less obvious is the degree to which nonverbal nuances contributed to the problem. Take the way our facial micro gestures (specifically around…

There is nothing scarier than our own imagination

Take your mind off automatic pilot and get it to work for you rather than against you

There is nothing scarier than our own imaginationWhen left to our own devices, we humans have the capacity to create 'worst case scenarios' that play around in our heads unchecked and often without boundaries. When this happens, it paralyzes us and prevents us from speaking up when someone hurts our feelings, springing into action on an exciting opportunity or doing what needs…