Not that important? Send an email. Important but not mission critical? Pick up the phone. Critically important to the success of your organization? Go see someone
In today’s business world of video meetings and teleconferences, the value of face-to-face encounters can often get overlooked. That is unless you, like Michael Massari, believe that face-to-face interaction is and will continue to be our most effective form of communication. Massari is Ceasars Entertainment’s Senior Vice President of National Meetings and Events, and he…
Leaders can sabotage a great presentation if they underestimate the power of body language
Once upon a time a group of rising-star executives gathered at the Massachusetts Institute of Technology (MIT) to take part in a special competitive event. Each was to present a business plan to be evaluated by the entire group. The best ideas would then be recommended to a team of venture capitalists for final evaluation.…
Body language, posture, voice modulation and pitch, eye contact, hand gestures, dressing for success and much more
You may be a senior-level executive, an innovative entrepreneur, or a respected expert in your field – but when you’re on camera, do you know how to project leadership presence? Sylvia Gorajek is a video strategist and executive producer helping Fortune 500 and Silicon Valley tech startups narrate their stories with impact. I was honoured…
Leadership is now a blend of personal and interpersonal skills that allow a leader to impact, include and inspire others
Most leaders agree that effective collaboration is more important than ever in today's turbulent business environment. A company's very survival may depend on how well it can combine the potential of its people and the quality of the information they possess with their ability – and willingness – to share what they know with their…
No leader, regardless of how brilliant and talented, is smarter than the collective genius of the workforce
Collaboration has become an essential ingredient for organizational success (perhaps even survival). And as organizations move toward more collaborative cultures, a new leadership model is emerging. That leadership model replaces command and control with trust and inclusion. The leader’s role is to encourage team members to see themselves as valued contributors, to help them build…
Want to be more persuasive, effective and memorable?
Research by imago and Loughborough University School of Business and Economics examined the favoured forms of communication for learning new skills, retaining important information and enhancing business success. A total of 779 respondents made up of conference and meeting organizers, conference and meeting attendees, undergraduate and post-graduate students, academics and lecturers participated in the interviews.…
Think again. No one makes decisions based on pure logic
I once asked the CEO of a technology company how his employees were dealing with a proposed change. “We’ve presented all the facts,” he replied. “But it would be much easier if people weren’t so emotional!” In the business world, we are taught to approach organizational challenges objectively and logically. We quantify everything we can…
You have only seven seconds to make a first impression, so make the most of them
You've spent hours crafting the perfect resume. The format is eye-catching and the wording is practically perfect. But you'll need much more than a well-crafted resume if you want to land your first job! You have only seven seconds to make a first impression, and once the interviewer has labelled you as submissive or confident, credible…
If a woman wants to be perceived as powerful, credible, and confident, she has to be aware of the nonverbal signals she's sending
There are two sets of body language cues that followers look for in leaders: warmth (empathy, likeability, caring) and authority (power, credibility, status). Although I know several leaders of both sexes who do not fit the stereotypes, I've also observed that gender differences in body language most often do align with these two groupings. Women…
I've seen how ghosts can haunt organizations around the world. It wouldn't surprise me if your company was also haunted
I not only believe in ghosts, I've seen how they haunt organizations around the world. It wouldn't surprise me if your company were haunted. In fact, I'd be surprised if it weren't! I even wrote a (almost true) story about a young woman chasing a ghost through a parallel universe located in the ventilation system…
From email to phone calls to video conferencing, how to manage what you project to make the best leadership impression
Being perceived as a leader is the essence of leadership presence. While most of my coaching focuses on helping leaders enhance their presence in face-to-face encounters, I also realize that a different set of skills is required for projecting leadership presence when communicating virtually. Communication mediums run a spectrum from lean to rich. A lean…
Any leader can be perceived as more charismatic if he or she practices and improves a few basic skills
Let's face it, in business dealings, charisma counts. A lot. And charisma is as much about body language and impression management as it is about issues and substance. I've seen many qualified people get passed over for promotion (or lose a sale or fail an interview) simply because they couldn’t project a sense of professional…
Values must be integrated into processes, policies and organizational behaviour before they become tangible
A sales manager read an article about his company’s refusal to deal with any country where under-the-table money was part of the negotiation process. He circled the article and wrote the words “Right on!” in the column, and mailed it to his CEO. The attached note said: “I’m proud to work in a company whose…
Seven reasons why it is still hard to know when you are being lied to
"You're next in line for a promotion." "Let's have lunch sometime." "I'd love to read your report." "No, those pants don't make you look fat." We get lied to all the time. People are dishonest out of politeness, to avoid punishment, to protect others, or to deliberately mislead for personal gain. Some years back, Tim…
Leadership presence is far from mysterious. At its core is a set of practical skills that you can learn, employ, and improve
I was once asked to coach a senior-level manager from a technology firm in Silicon Valley. I learned that this man’s work was of the highest calibre and that his advancement had (up to this point) been fast-tracked. But now his career was stalled. When I asked why this high performing manager needed coaching, here’s…
In today’s business world of video meetings and teleconferences, the value of face-to-face encounters can often get overlooked. That is unless you, like Michael Massari, believe that face-to-face interaction is and will continue to be our most effective form of communication. Massari is Ceasars Entertainment’s Senior Vice President of National Meetings and Events, and he…
