Collaborative leadership from A to Z

No leader, regardless of how brilliant and talented, is smarter than the collective genius of the workforce

Collaborative leadership from A to ZCollaboration has become an essential ingredient for organizational success (perhaps even survival). And as organizations move toward more collaborative cultures, a new leadership model is emerging. That leadership model replaces command and control with trust and inclusion. The leader’s role is to encourage team members to see themselves as valued contributors, to help them build…

Why you are more successful in face-to-face meetings

Want to be more persuasive, effective and memorable?

Why you are more successful in face-to-face meetingsResearch by imago and Loughborough University School of Business and Economics examined the favoured forms of communication for learning new skills, retaining important information and enhancing business success. A total of 779 respondents made up of conference and meeting organizers, conference and meeting attendees, undergraduate and post-graduate students, academics and lecturers participated in the interviews.…

Think leadership is logical? Think again

Think again. No one makes decisions based on pure logic

Think leadership is logical? Think againI once asked the CEO of a technology company how his employees were dealing with a proposed change. “We’ve presented all the facts,” he replied. “But it would be much easier if people weren’t so emotional!” In the business world, we are taught to approach organizational challenges objectively and logically. We quantify everything we can…

10 body language tips that will help you land your first job

You have only seven seconds to make a first impression, so make the most of them

10 body language tips that will help you land your first jobYou've spent hours crafting the perfect resume. The format is eye-catching and the wording is practically perfect. But you'll need much more than a well-crafted resume if you want to land your first job! You have only seven seconds to make a first impression, and once the interviewer has labelled you as submissive or confident, credible…

10 body language mistakes women leaders make

If a woman wants to be perceived as powerful, credible, and confident, she has to be aware of the nonverbal signals she's sending

10 body language mistakes women leaders makeThere are two sets of body language cues that followers look for in leaders: warmth (empathy, likeability, caring) and authority (power, credibility, status). Although I know several leaders of both sexes who do not fit the stereotypes, I've also observed that gender differences in body language most often do align with these two groupings. Women…

Beware of ghosts haunting your organization

I've seen how ghosts can haunt organizations around the world. It wouldn't surprise me if your company was also haunted

Beware of ghosts haunting your organizationI not only believe in ghosts, I've seen how they haunt organizations around the world. It wouldn't surprise me if your company were haunted. In fact, I'd be surprised if it weren't! I even wrote a (almost true) story about a young woman chasing a ghost through a parallel universe located in the ventilation system…

Adding the human element to virtual communication

From email to phone calls to video conferencing, how to manage what you project to make the best leadership impression

Adding the human element to virtual communicationBeing perceived as a leader is the essence of leadership presence. While most of my coaching focuses on helping leaders enhance their presence in face-to-face encounters, I also realize that a different set of skills is required for projecting leadership presence when communicating virtually. Communication mediums run a spectrum from lean to rich. A lean…

How leaders project charisma

Any leader can be perceived as more charismatic if he or she practices and improves a few basic skills

How leaders project charismaLet's face it, in business dealings, charisma counts. A lot. And charisma is as much about body language and impression management as it is about issues and substance. I've seen many qualified people get passed over for promotion (or lose a sale or fail an interview) simply because they couldn’t project a sense of professional…

Take your values off the walls and display them in the halls

Values must be integrated into processes, policies and organizational behaviour before they become tangible

Take your values off the walls and display them in the hallsA sales manager read an article about his company’s refusal to deal with any country where under-the-table money was part of the negotiation process. He circled the article and wrote the words “Right on!” in the column, and mailed it to his CEO. The attached note said: “I’m proud to work in a company whose…

Why it’s not that easy to catch someone in a lie

Seven reasons why it is still hard to know when you are being lied to

Why it’s not that easy to catch someone in a lie"You're next in line for a promotion." "Let's have lunch sometime." "I'd love to read your report." "No, those pants don't make you look fat." We get lied to all the time. People are dishonest out of politeness, to avoid punishment, to protect others, or to deliberately mislead for personal gain. Some years back, Tim…

Ten questions to power up your “Leadership Presence”

Leadership presence is far from mysterious. At its core is a set of practical skills that you can learn, employ, and improve

Ten questions to power up your “Leadership Presence”I was once asked to coach a senior-level manager from a technology firm in Silicon Valley. I learned that this man’s work was of the highest calibre and that his advancement had (up to this point) been fast-tracked. But now his career was stalled. When I asked why this high performing manager needed coaching, here’s…

How Santa knew if you were naughty or nice

There are plenty of factors at play, but it’s clear that Santa understands human response and has more than a little science on his side

How Santa knew if you were naughty or niceHave you ever wondered how Santa Claus determined whether to leave you a present or a lump of coal on Christmas? How he knew if you’ve been naughty or nice? I don’t have any hard evidence to back me up, but I’m pretty sure that he must be a first-class lie detector. If so, here…

The importance of the human touch in a digital world 

Incorporating the human touch in communications is what will give businesses the competitive edge in the digital marketplace

The importance of the human touch in a digital world Most of us use our cellphones and computers to inform, make requests of and collaborate with co-workers, clients and customers. The digital age has connected people across the world, making e-commerce and global networking a reality. But does this reliance on technology also mean we’re losing the ability to effectively communicate in person? Ulrich Kellerer…

The 10 questions change leaders must answer first

Change managers need to ask difficult questions of themselves before they set out to "shake things up"

The 10 questions change leaders must answer firstA few years ago I read a news story about an executive who had been hired to turn around the fortunes of a business that was on the rocks. The product was bad. Morale was awful. Management appeared to be confused about what to do. And customers were staying away in droves. Clearly, this fellow…

Five tips to spotting liars at work

While not foolproof, these tips are strong indicators of possible deception

Five tips to spotting liars at workHere are my tips to help in spotting liars at work. 1. Begin with a baseline Spotting liars begins with observing a person’s baseline behaviour under relaxed or generally stress-free conditions so that you can detect meaningful deviations. One of the strategies that experienced interviewers use is to ask a series of simple questions while…