The blessing of COVID-19

The long-term outcome of the prolonged lockdown is positive for many businesses, leaders and families

The blessing of COVID-19As summer comes to a close, with the call of September and school and work bearing down on us, the reality that the effects of COVID-19 linger is indisputable. Businesses, workplaces, schools and universities are all searching for ways to balance risk with service levels. The novelty of working remotely is wearing thin for many…

You need a holiday – and your business needs a break

Taking a real holiday allows you to recharge your batteries, empowers staff and lets you evaluate how effectively systems work in your absence

You need a holiday – and your business needs a breakRachael and Carmel were a little surprised, and perhaps a little nervous, when I told them I was taking a six-month vacation and that they would be in charge. The business had been open for five years, but the truth was I was making more money renovating and flipping houses than I was from the business.…

Passionate customer service could save your business

If you give lip service to treating people well and then treat your team poorly, don’t expect your clients to receive anything different

Passionate customer service could save your businessLike most people (at least 62 per cent, according to a 2019 study by Hello Products), I don’t like going to the dentist. However, this was my week for getting a cavity checked and I headed to the dentist’s office. You know the routine: you get questioned and prodded by the dental assistant as she…

Play by the rules and win: why business systems matter

Implementing systems in a business lets you guide how, when and why things get done. Rules cut costs, reduce waste and minimize injury

Play by the rules and win: why business systems matterParents have rules for a reason and my daughter Isabel learned the hard way. Jumping up and down on the couch, after she’d been told not to, resulted in a trip to the hospital. Not only was she bleeding but, at the age of three, she lost four of her baby teeth when her face hit…

Your degree might not be as valuable as you think

The ability to fail, to think critically and to learn from one’s mistakes aren’t generally taught in school

Your degree might not be as valuable as you thinkA wise person recently told me, “People don’t care what type of degree I have. They care what mistakes I have made and what I learned from them.” There’s typically a correlation between rising unemployment and increased enrolment in colleges and universities. But this year, due to the move towards closed campuses and increased online…

Could 2020 still be your best year ever?

Some industries have seen a spike in sales because they seemed to be in the right place at the right time. Others need a new plan

Could 2020 still be your best year ever?At the beginning of each year, I challenge my clients and readers to name the upcoming year. I get a huge response with people naming their year and sharing what they would like to manifest and work on. This year, for example, was named variously the year of vision, clarity, wealth, systems, growth and change.…

Better outcomes require careful planning

If your staff don’t have clarity about what’s expected, they will imagine what you’re looking for. That may not turn out well

Better outcomes require careful planningA professional came from the big city to a small town to build a cabin so he could escape the hustle and bustle of life, and set down roots where he could revive his spirits. His plan was to build a tiny house from the ground up. He asked around for help building his dream…

Want business success? Follow the path of others

If we fail to implement best practices, the results are going to be predictably unhappy

Want business success? Follow the path of othersThere’s a certain adrenaline rush you get when you go over the handlebars of your bike and are flying through the air, as I did recently. That thrill (and pain) is hard to replicate except maybe by riding bulls or broncos at a rodeo. The result, however, is certainty predictable: you’re going to hit the…

Appreciate what you have right now, because it is going to get worse

Change is the only certainty for businesses and their employees. Preparing for that change may be a matter of survival

Appreciate what you have right now, because it is going to get worseI recently heard a wise man say, “What makes life precious is that it ends.” It got me thinking about some of the things in my life that have ended that I could have appreciated more. For 28 years I ran my retail business. There were people and features about that business that, in hindsight,…

Why the stock markets will crash

We have yet to see the damage done to corporate balance sheets. And many consumers will constrain their spending

Why the stock markets will crashOur puppy Winnie died last week. If I was a betting man, I would have said Winnie would have lived to the ripe old age of 12 years old, which is the average life expectancy for a bichon frise. That, however, didn’t come to pass. Winnie was mischievous and playful, and in the end that…

Work avoidance can doom your business

A lack of employee accountability leads to a lack of production and profitability, a loss of morale and high staff turnover

Work avoidance can doom your businessA few years ago, I was working with a construction company that had an issue with projects not completed on time. There was general frustration among the workers because one of the foremen – the owner’s son – would sleep in his truck during working hours. Supplies weren’t being picked up on time, safety meetings…

Are you stumbling in search of purpose in life and work?

People who find ways to make a difference in the lives of others have a sense of satisfaction and fulfilment

Are you stumbling in search of purpose in life and work?A certain young man spent five years in university, graduating with a professional degree. He then started down his career path, in search of success and fulfilment, with hopes of changing the world for the better. But it wasn’t long before a harsh reality set in: What started out as a passion became a task…

Creativity in business must be tested

Using practical measures to test the validity of our creative output is even more essential than the creativity itself

Creativity in business must be testedWhen I was a boy, our family of eight lived in a small house. In the corner of the basement was an art room for my father. In the evenings and sometimes on weekends through long winters, he would go down and work on his oil paintings. I remember watching him as he mixed his…

Applying barnyard lessons to the pandemic aftermath

For many, the current economic climate is very difficult. There are serious challenges ahead

Applying barnyard lessons to the pandemic aftermathIt had rained all day and as I walked that evening with my wife, I noticed the worms on the road, clambering to escape the torrents of water that were flooding their living spaces. Finding a discarded drink cup, I started collecting them for our garden. Counting them as I went, I was taken back…
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