Terrifying (and satisfying) true tales of customer service

One day, you’re an unshakable fan of a company; the next day, you’re warning complete strangers to stay away

Terrifying (and satisfying) true tales of customer serviceThe relationship between customer and company is a delicate thing. One day, you’re an unshakable fan of a company; the next day, you’re warning complete strangers to stay away. Here are three examples of customer service and how it can go so right – or so wrong. Many years ago, my Telus internet went out.…

Beware of Twitter – it will bite you in the ass

Examples of tweets destroying careers are numerous. Commit your thoughts to Twitter and you're forever setting your opinions in amber

Beware of Twitter – it will bite you in the assLast week, I got a notice from Twitter that I was ‘celebrating’ 12 years on the social media platform. What an accomplishment. Here are my Twitter stats after 12 years: I have sent out 3,475 tweets. I’m following 50 accounts, one of whom claims to be a graduate of ‘Bovine University.’ Bafflingly, I have 431…

Winners and losers after a full year of Coronapocalypse

Introducing columnist Maurice Tougas, who will bring his often-off-kilter perspective on current events to readers once a week

Winners and losers after a full year of CoronapocalypseSo here we are, a full year into the Coronapocalypse. It has been (choose your favourite hackneyed phrase) a year like no other, unlike anything we’ve ever seen, a year of the new normal, etc. It will be years before we know the full impact of the COVID-19 catastrophe, but after a year we can…