The best business leaders are courageous every day

If we want to be successful as leaders, we need to create an organizational climate where courage is celebrated

The best business leaders are courageous every dayIt takes courage for some people to get out of bed each morning and face the day. For others, it’s courageous to go up and say hello to a new person in their class or in their office. People who take risks to save lives, stand up for what’s right, face daily pain, jump out…

The best business leaders are courageous every day

If we want to be successful as leaders, we need to create an organizational climate where courage is celebrated

The best business leaders are courageous every dayIt takes courage for some people to get out of bed each morning and face the day. For others, it’s courageous to go up and say hello to a new person in their class or in their office. People who take risks to save lives, stand up for what’s right, face daily pain, jump out…

Body language tips for leaders from teachers

The best educators could teach business leaders a thing or two about body language

Body language tips for leaders from teachersThe best educators could teach business leaders a thing or two about body language. Pygmalion in the Classroom, one of the most controversial publications in the history of educational research, showed how a teacher’s expectations can motivate student achievement. This classic study gave prospective teachers a list of students who had been identified as “high…

The keys to customer service you may have forgotten

Serve customers with people who like people. Keep your employees accountable. And exceed your clients’ expectations

The keys to customer service you may have forgottenUnfortunately, really great customer service is hard to find. North American consumers say we want a wonderful customer service experience. But in fact, we’ve come to expect something much less. Sometimes we get exceedingly bad customer service and we rant and rage. We believe that when we’re doing business with a company, that company should…

Being a good leader means being a good listener

Here’s what you're missing if you don't listen well – and how you can improve your listening skills

Being a good leader means being a good listenerLast week, my friend was lamenting the fact she was away for her 16-year-old son’s first day of school and wouldn’t be there to pick him up. Obviously, her son doesn’t need his mom there. But driving him home lets her listen to him vent. It gives her insight into what he’s thinking, how he’s…

A rising tide of young, principle-driven leaders

The climate crisis is important to many Canadians, and leaders like Ocasio-Cortez and Thunberg have empowered and inspired youthful voters

A rising tide of young, principle-driven leadersThe Dalai Lama recently tweeted, “I am encouraged to see young people trying to bring about positive change. Confident because their efforts are based on truth and reason – therefore they will succeed.” As one who works with young people, I find these words so encouraging, and I look around me and see that they’re…

Three things business leaders can learn from Bernie Sanders

The Democratic presidential candidate is consistent in his message, has persisted against long odds and understands the value of branding

Three things business leaders can learn from Bernie SandersI recently wrote an article about three things you could learn from Donald Trump and just like the U.S. president, the response was polarizing. Those three things were: Take more holidays. Be quicker to fire. Play to win. On one hand, I had people thanking me for the insight. On the other hand, people dropped…

Why you should stop outsourcing leadership development

Start focusing on helping employees develop critical skills and capabilities as they work

Why you should stop outsourcing leadership development  If you ask a successful leader to recall his or her most impactful development experience, chances are it happened while engaged in real work. This was once reinforced during a project designed to help organizations transfer and retain the business-critical knowledge of retiring baby boomers. Interviews with more than 40 successful, long-tenured leaders confirmed the best…

Lack of leadership structure leads to frustration and failure

In some organizations, teams and businesses, there’s no established chain of leadership. That leads to confusion

Lack of leadership structure leads to frustration and failureI experienced something about leadership recently that I had known for a long time but suddenly understood differently. I’m the assistant coach of a sports team. Our team lost its first two games last weekend against teams it could have beaten. As coaches, we were frustrated because our players weren’t playing to their potential. The…

How business leaders kill collaboration

If you really want to build a collaborative team, make sure you look like you do!

How business leaders kill collaborationHe had assembled a multi-level, multi-functional group – a diagonal slice of 30 people from across the organization – and had taken them off-site for two days to co-create the necessary steps for achieving the company’s new strategic plan. The hope was that collaboration and knowledge sharing would begin at this meeting and expand from…

Business traumatic stress disorder is real and devastating

Business leaders are often under extraordinary stress and they need support and counselling

Business traumatic stress disorder is real and devastatingOver the years, I’ve worked with a number of business leaders who have had breakdowns from the stress of owning or running a business or organization. The symptoms they’ve exhibited are very similar to post-traumatic stress disorder (PTSD). However, it’s very unlikely that a psychiatrist or psychologist would give them a diagnosis of PTSD. PTSD…

Three things business leaders could learn from Donald Trump

Take some time off for pleasure, don't hesitate when you need to fire someone and above all, play to win

Three things business leaders could learn from Donald TrumpFew politicians in recent history have polarized people the way Donald Trump has. Chances are you either love him or hate him. But whatever you think of him, there’s probably something you could learn from the American president. So what’s Trump doing that most business leaders could learn from? Let’s start with the obvious and…

Doing little things right in business leads to something bigger

Sometimes leaders get so caught up in the struggles of their enterprises that they don’t realize the impact they’re having

Doing little things right in business leads to something biggerWe were going 64 km/h in a 50 zone on our way to bury Larry when we got pulled over. When the police officer asked the reason why we were going so fast, we told him we were on our way to Larry’s funeral. As he marched back to his car with my wife’s licence…

Last call for nominees for Women of Inspiration Awards

‘We know that raising the profiles of role models is critical. When you elevate one woman, you elevate all women’

Last call for nominees for Women of Inspiration AwardsThe Women of Inspiration Awards will recognize for the fifth year Canadian role models and heroes who make an impact in the community and the world. The event is being put on by the Canadian Business Chicks. Nominations are open in 23 categories of business and life until midnight June 15. “Recognizing the female role…

Monument at Spruce Meadows honours Alberta leaders

Alberta Champions Society honours six outstanding individuals who made a lasting impact on the province

Monument at Spruce Meadows honours Alberta leadersThe Alberta Champions Society commemorated on Tuesday six outstanding individuals who have made a lasting impact on Alberta. The society unveiled it newest monument at Spruce Meadows to honour David E. Black, Martha Cohen, Haider Dhanani, Ruth Gorman, John Robert (Bud) McCaig and Ron Southern. The Alberta Champions Society was created in 2003 by Gordon…
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